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Job Description

Skills

• Basic Knowledge on Patch Management, Vulnerability Management, Reporting.
• Some level of experience and understanding of IT Systems, Infrastructure & Security, Patch Management tools.
• Shift work Required including weekends and work as part of team.
• As a member of the extended Global IT patching  team, working closely with peers to provide a cohesive and collaborative end-to-end patching function.
• Excellent customer focus and ability to build rapport.
• Highly motivated, driven by the achievement of agreed objectives. Ability to organise and execute team objectives and plans.
• Ability to work with more focus,discipline to ensure there are no human error.

Additional Requirements

Responsibilities

• To be responsible for the patching and vulnerability management of all Infra environments across data centres
• Key accountabilities and duties:
• To perform patching using the Tools (Bigfix,SCCM,Netbot) or any other tool customer may have with SOP based approach.
• Monitor systems to ensure all patching is completed successfully and track patch management metrics, producing reports on compliance effectiveness.
• To participate in daily checks on Tools (Bigfix,SCCM,Netbot) and log any issues not already logged by monitoring and alerting.
• To escalate on all major patching and vulnerability issues to L2/L3 teams where appropriate.
• To raise appropriate changes in order for patch implementation and adhere to internal Change Control and ITIL standards.
• To ensure all communications on patch schedule, change planning approval are done with Apps/Business Owners.
• Able to work Shifts that can be part of 24*7 operating model
• To carry out any other task associated with the role as reasonably requested.

Remarks